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1

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson, Jaesung Cha and Barbara Everitt Bryant

Journal:

Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 1.66 MB

english, 1996

2

Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans

Michael D. Johnson, Georg Nader, Claes Fornell

Journal:

Journal of Economic Psychology

Year:

1996

Language:

english

File:

PDF, 1.07 MB

english, 1996

3

The Appeal of Media Populism: The Media Preferences of Citizens With Populist Attitudes

Hameleers, Michael, Bos, Linda, de Vreese, Claes H.

Journal:

Mass Communication & Society

Year:

2017

Language:

english

File:

PDF, 429 KB

english, 2017

4

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Fornell, Claes, Johnson, Michael D., Anderson, Eugene W., Cha, Jaesung, Bryant, Barbara Everitt

Journal:

Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 1.56 MB

english, 1996

5

Selective Exposure to Populist Communication: How Attitudinal Congruence Drives the Effects of Populist Attributions of Blame

Hameleers, Michael, Bos, Linda, de Vreese, Claes H

Journal:

Journal of Communication

Year:

2018

Language:

english

File:

PDF, 276 KB

english, 2018

6

Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework

Michael D. Johnson, Eugene W. Anderson and Claes Fornell

Journal:

Journal of Consumer Research

Year:

1995

Language:

english

File:

PDF, 460 KB

english, 1995

7

A Model for Chronic Nerve Root Compression Studies

Cornefjord, Michael, Sato, Katsuhiko, Olmarker, Kjell, Rydevik, Björn, Nordborg, Claes

Journal:

Year:

1997

File:

PDF, 43.65 MB

1997

8

Shoot the messenger? The media’s role in framing populist attributions of blame

Hameleers, Michael, Bos, Linda, de Vreese, Claes H

Journal:

Year:

2017

Language:

english

File:

PDF, 451 KB

english, 2017

9

Framing blame: toward a better understanding of the effects of populist communication on populist party preferences

Hameleers, Michael, Bos, Linda, de Vreese, Claes

Journal:

Journal of Elections Public Opinion and Parties

Year:

2017

Language:

english

File:

PDF, 1.89 MB

english, 2017

10

SAE Technical Paper Series [SAE International Noise & Vibration Conference & Exposition - (MAY. 10, 1993)] SAE Technical Paper Series - On the Use and Misuse of Statistical Energy Analysis for Vehicle Noise Control

Plunt, Juha, Fredö, Claes, Sanderson, Michael

Year:

1993

Language:

english

File:

PDF, 508 KB

english, 1993

11

Object attachment in buying-shopping disorder

MÃ¼ller, Astrid, Claes, Laurence, Kyrios, Michael

Journal:

Current Opinion in Psychology

Year:

2021

File:

PDF, 224 KB

2021

12

Fracture healing in mice under controlled rigid and flexible conditions using an adjustable external fixator

Viktoria Röntgen, Robert Blakytny, Romano Matthys, Mario Landauer, Tim Wehner, Melanie Göckelmann, Philipp Jermendy, Michael Amling, Thorsten Schinke, Lutz Claes, Anita Ignatius

Journal:

Journal of Orthopaedic Research

Year:

2010

Language:

english

File:

PDF, 320 KB

english, 2010

13

Special Issue: Trade-off Analysis of Software Quality Attributes

Claes Wohlin, Lars Lundberg, Michael Mattsson

Journal:

Software Quality Journal

Year:

2005

Language:

english

File:

PDF, 59 KB

english, 2005

14

Differentiation as a basis for explaining customer satisfaction across industries

Claes Fornell, Michael D. Johnson

Journal:

Journal of Economic Psychology

Year:

1993

Language:

english

File:

PDF, 1009 KB

english, 1993

15

The assessment of effortful control in childhood: Questionnaires and the Test of Everyday Attention for Children compared

Katrien Verstraeten, Michael W. Vasey, Laurence Claes, Patricia Bijttebier

Journal:

Personality and Individual Differences

Year:

2010

Language:

english

File:

PDF, 199 KB

english, 2010

16

Cognitive biases and alcohol use in adolescence and young adulthood: The moderating role of gender, attentional control and inhibitory control

Willem, Lore, Vasey, Michael W., Beckers, Tom, Claes, Laurence, Bijttebier, Patricia

Journal:

Personality and Individual Differences

Year:

2013

Language:

english

File:

PDF, 334 KB

english, 2013

17

Effects of Methylprednisolone on Nucleus Pulposus-Induced Nerve Root Injury

Olmarker, Kjell, Byröd, Gunnar, Cornefjord, Michael, Nordborg, Claes, Rydevik, Björn

Journal:

Year:

1994

File:

PDF, 542 KB

1994

18

Are there vocal cues to human developmental stability? Relationships between facial fluctuating asymmetry and voice attractiveness

Hill, Alexander K., Cárdenas, Rodrigo A., Wheatley, John R., Welling, Lisa L.M., Burriss, Robert P., Claes, Peter, Apicella, Coren L., McDaniel, Michael A., Little, Anthony C., Shriver, Mark D., Puts,

Journal:

Evolution and Human Behavior

Year:

2016

Language:

english

File:

PDF, 809 KB

english, 2016

19

Aposymbiotic culture of the sepiolid squidEuprymna scolopes: Role of the symbiotic bacteriumVibrio fischeri in host animal growth, development, and light organ morphogenesis

Claes, Michael F., Dunlap, Paul V.

Journal:

Journal of Experimental Zoology

Year:

2000

Language:

english

File:

PDF, 2.29 MB

english, 2000

20

Ex vivo analysis of rotational stiffness of different osteosynthesis techniques in mouse femur fracture

Tina Histing, Joerg H. Holstein, Patric Garcia, Romano Matthys, Alexander Kristen, Lutz Claes, Michael D. Menger, Tim Pohlemann

Journal:

Journal of Orthopaedic Research

Year:

2009

Language:

english

File:

PDF, 208 KB

english, 2009

21

Metaphyseal fracture healing follows similar biomechanical rules as diaphyseal healing

Lutz Claes, Martina Reusch, Melanie Göckelmann, Michael Ohnmacht, Tim Wehner, Michael Amling, Frank T. Beil, Anita Ignatius

Journal:

Journal of Orthopaedic Research

Year:

2011

Language:

english

File:

PDF, 454 KB

english, 2011

22

A framework for comparing customer satisfaction across individuals and product categories

Michael D. Johnson, Claes Fornell

Journal:

Journal of Economic Psychology

Year:

1991

Language:

english

File:

PDF, 1.33 MB

english, 1991

23

Biomechanical in vitro comparison of different mono- and bisegmental anterior procedures with regard to the strategy for fracture stabilisation using minimally invasive techniques

Markus Schultheiss, Erich Hartwig, Michael Sarkar, Lothar Kinzl, Lutz Claes, Hans-Joachim Wilke

Journal:

European Spine Journal

Year:

2006

Language:

english

File:

PDF, 456 KB

english, 2006

24

Biomechanical in vitro comparison of different mono- and bisegmental anterior procedures with regard to the strategy for fracture stabilisation using minimally invasive techniques

Markus Schultheiss, Erich Hartwig, Michael Sarkar, Lothar Kinzl, Lutz Claes, Hans-Joachim Wilke

Journal:

European Spine Journal

Year:

2006

Language:

english

File:

PDF, 373 KB

english, 2006

25

Characterisation of a new bioadhesive system based on polysaccharides with the potential to be used as bone glue

Bettina Hoffmann, Elias Volkmer, Andreas Kokott, Peter Augat, Michael Ohnmacht, Nicole Sedlmayr, Matthias Schieker, Lutz Claes, Wolf Mutschler, Günter Ziegler

Journal:

Journal of Materials Science: Materials in Medicine

Year:

2009

Language:

english

File:

PDF, 333 KB

english, 2009

26

10.1038/44611

Bartek, Jiri, Lukas, Claudia, Sørensen, Claus Storgaard, Kramer, Edgar, Santoni-Rugiu, Eric, Lindeneg, Claes, Peters, Jan-Michael, Lukas, Jiri

Journal:

Year:

1999

Language:

english

File:

PDF, 188 KB

english, 1999

27

Osteoporosis in MCHR1-deficient mice

Mohammad Bohlooly-Y, Margit Mahlapuu, Harriet Andersén, Annika Åstrand, Stephan Hjorth, Lennart Svensson, Jan Törnell, Michael R Snaith, David G Morgan, Claes Ohlsson

Journal:

Biochemical and Biophysical Research Communications

Year:

2004

Language:

english

File:

PDF, 275 KB

english, 2004

28

SPIE Proceedings [SPIE SPIE's 1995 Symposium on OE/Aerospace Sensing and Dual Use Photonics - Orlando, FL (Monday 17 April 1995)] Telescope Control Systems - Simple, robust digital controller for the Onsala 20-m radio telescope

Olberg, Michael, Lindeborg, Claes, Seyf, Alexander, Kastengren, Carl Fredrik, Wallace, Patrick T.

Year:

1995

Language:

english

File:

PDF, 471 KB

english, 1995

29

Impact and residual after impact properties of carbon fiber/epoxy composites modified with carbon nanotubes

Siegfried, Marcel, Tola, Carmen, Claes, Michael, Lomov, Stepan V., Verpoest, Ignaas, Gorbatikh, Larissa

Journal:

Composite Structures

Year:

2014

Language:

english

File:

PDF, 1.84 MB

english, 2014

30

Sex Steroid Actions in Male Bone

Vanderschueren, Dirk, Laurent, Michaël R., Claessens, Frank, Gielen, Evelien, Lagerquist, Marie K., Vandenput, Liesbeth, Börjesson, Anna E., Ohlsson, Claes

Journal:

Endocrine Reviews

Year:

2014

Language:

english

File:

PDF, 1.80 MB

english, 2014

31

Jaffe–Campanacci syndrome, revisited: detailed clinical and molecular analyses determine whether patients have neurofibromatosis type 1, coincidental manifestations, or a distinct disorder

Stewart, Douglas R., Brems, Hilde, Gomes, Alicia G., Ruppert, Sarah L., Callens, Tom, Williams, Jennifer, Claes, Kathleen, Bober, Michael B., Hachen, Rachel, Kaban, Leonard B., Li, Hua, Lin, Angela, M

Journal:

Genetics in Medicine

Year:

2014

Language:

english

File:

PDF, 443 KB

english, 2014

32

Sequential Conformational Changes in the Morbillivirus Attachment Protein Initiate the Membrane Fusion Process

Ader-Ebert, Nadine, Khosravi, Mojtaba, Herren, Michael, Avila, Mislay, Alves, Lisa, Bringolf, Fanny, Örvell, Claes, Langedijk, Johannes P., Zurbriggen, Andreas, Plemper, Richard K., Plattet, Philippe,

Journal:

Year:

2015

Language:

english

File:

PDF, 12.19 MB

english, 2015

33

Introduction: Religion and the European Union

de Vreese, Claes H., Boomgaarden, Hajo G., Minkenberg, Michael, Vliegenthart, Rens

Journal:

West European Politics

Year:

2009

Language:

english

File:

PDF, 202 KB

english, 2009

34

MMPI CHARACTERISTICS OF THE DSM-R AVOIDANT PERSONALITY DISORDER

SCHOTTE, CHRIS, MAES, MICHAEL, CLUYDTS, RAYMOND, DE DONCKER, DIRK, CLAES, MACHTELD, COSYNS, PAUL

Journal:

Psychological Reports

Year:

1991

Language:

english

File:

PDF, 271 KB

english, 1991

35

Turkish membership in the European Union – The role of religion

Minkenberg, Michael, Boomgaarden, Hajo G, de Vreese, Claes H, Freire, André

Journal:

Comparative European Politics

Year:

2012

Language:

english

File:

PDF, 184 KB

english, 2012

36

Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework

Johnson, Michael D., Anderson, Eugene W., Fornell, Claes

Journal:

Journal of Consumer Research

Year:

1995

Language:

english

File:

PDF, 1.01 MB

english, 1995

37

The Nature and Methodological Implications of the Cognitive Representation of Products

Johnson, Michael D., Fornell, Claes

Journal:

Journal of Consumer Research

Year:

1987

Language:

english

File:

PDF, 1.12 MB

english, 1987

38

The novel biomarker-based ABC (age, biomarkers, clinical history)-bleeding risk score for patients with atrial fibrillation: a derivation and validation study

Hijazi, Ziad, Oldgren, Jonas, Lindbäck, Johan, Alexander, John H, Connolly, Stuart J, Eikelboom, John W, Ezekowitz, Michael D, Held, Claes, Hylek, Elaine M, Lopes, Renato D, Siegbahn, Agneta, Yusuf, S

Journal:

Year:

2016

Language:

english

File:

PDF, 653 KB

english, 2016

39

Punishing local incumbents for the local economy: economic voting in the 2012 Belgian municipal elections

Dassonneville, Ruth, Claes, Ellen, Lewis-Beck, Michael S.

Journal:

Italian Political Science Review/Rivista Italiana di Scienza

Year:

2016

Language:

english

File:

PDF, 240 KB

english, 2016

40

Adipose Tissue Concentrations of Persistent Organic Pollutants and the Risk of Prostate Cancer

Hardell, Lennart, Andersson, Swen-Olof, Carlberg, Michael, Bohr, Louise, van Bavel, Bert, Lindstr??m, Gunilla, Bj??rnfoth, Helen, Ginman, Claes

Journal:

Journal of Occupational & Environmental Medicine

Year:

2006

Language:

english

File:

PDF, 187 KB

english, 2006

41

Biomechanical Evaluation of Vertebroplasty and Kyphoplasty With Polymethyl Methacrylate or Calcium Phosphate Cement Under Cyclic Loading

Wilke, Hans-Joachim, Mehnert, Ulrich, Claes, Lutz E., Bierschneider, Michael M., Jaksche, Hans, Boszczyk, Bronek M.

Journal:

Year:

2006

Language:

english

File:

PDF, 1.58 MB

english, 2006

42

Therapeutic Cooling

MELNYK, MARK, FAIST, MICHAEL, CLAES, LUTZ, FRIEMERT, BENEDIKT

Journal:

Medicine & Science in Sports & Exercise

Year:

2006

Language:

english

File:

PDF, 199 KB

english, 2006

43

‘Just-Clean-Enough’: Optimization of Wet Chemical Cleaning Processes for Crystalline Silicon Solar Cells

Haslinger, Michael, Soha, M., Robert, S., Claes, M., Mertens, Paul W., John, J.

Journal:

Solid State Phenomena

Year:

2016

Language:

english

File:

PDF, 632 KB

english, 2016

44

A Composite Polymer / Tricalcium Phosphate Membrane for Guided Bone Regeneration in Maxillofacial Surgery

Ignatius, Anita a, Ohnmacht, Michael, Claes, Lutz E, Kreidler, Joachim, Palm, Frank

Journal:

Journal of Biomedical Materials Research

Year:

2001

Language:

english

File:

PDF, 449 KB

english, 2001

45

Dyslipidemia and Risk of Cardiovascular Events in Patients With Atrial Fibrillation Treated With Oral Anticoagulation Therapy: Insights From the ARISTOTLE (Apixaban for Reduction in Stroke and Other Thromboembolic Events in Atrial Fibrillation) Trial

Pol, Tymon, Held, Claes, Westerbergh, Johan, Lindbäck, Johan, Alexander, John H., Alings, Marco, Erol, Cetin, Goto, Shinya, Halvorsen, Sigrun, Huber, Kurt, Hanna, Michael, Lopes, Renato D., Ruzyllo, W

Journal:

Journal of the American Heart Association

Year:

2018

Language:

english

File:

PDF, 1.08 MB

english, 2018

46

Organizational readiness for implementing change in acute care hospitals: an analysis of a cross-sectional, multi-centre study

Sharma, Narayan, Herrnschmidt, Jenny, Claes, Veerle, Bachnick, Stefanie, De Geest, Sabina, Simon, Michael

Journal:

Journal of Advanced Nursing

Year:

2018

Language:

english

File:

PDF, 639 KB

english, 2018

47

Buying-shopping disorder—is there enough evidence to support its inclusion in ICD-11?

Müller, Astrid, Brand, Matthias, Claes, Laurence, Demetrovics, Zsolt, de Zwaan, Martina, Fernández-Aranda, Fernando, Frost, Randy O., Jimenez-Murcia, Susana, Lejoyeux, Michael, Steins-Loeber, Sabine,

Journal:

Year:

2019

Language:

english

File:

PDF, 166 KB

english, 2019

48

ARA 290, a Nonerythropoietic Peptide Engineered from Erythropoietin, Improves Metabolic Control and Neuropathic Symptoms in Patients with Type 2 Diabetes

Brines, Michael, Dunne, Ann N., van Velzen, Monique, Proto, Paolo L., Ostenson, Claes-Goran, Kirk, Rita I., Petropoulos, Ioannis N., Javed, Saad, Malik, Rayaz A., Cerami, Anthony, Dahan, Albert

Journal:

Molecular Medicine

Year:

2014

Language:

english

File:

PDF, 1.62 MB

english, 2014

49

SEX DIFFERENCES IN STRESS TEST AND CCTA FINDINGS AND SYMPTOMS IN THE RANDOMIZED ISCHEMIA TRIAL

Reynolds, Harmony R., Shaw, Leslee J., Chaitman, Bernard, Berman, Daniel S., Picard, Michael, Merz, C. Noel Bairey, Cyr, Derek, Steg, Philippe Gabriel, Lopes, Renato, Lopez-Sendon, Jose, Held, Claes,

Journal:

Journal of the American College of Cardiology

Year:

2020

File:

PDF, 1.10 MB

2020

50

Central venous catheters in acute blood malignancies

Michael P. M. Krog, Anders Ekbom, Christina Nyström-Rosander, Claes R. Rudberg, N. O. Bengt Simonsson

Journal:

Year:

1987

Language:

english

File:

PDF, 378 KB

english, 1987